Bookings

Cancellation Policy

All appointments are subject to a £50 cancellation fee.

When you book your appointment with us either online or over the phone we will need to hold your card details securely in our booking system in order to secure your appointment. We will not take a booking fee but if you fail to attend an appointment or cancel your appointment with less than 48 hours notice, we reserve the right to charge you a £50 cancellation fee. 

If you need to reschedule your appointment this must be done with at least 48 hours’ notice to avoid incurring the charge.

Please give us as much notice as possible if you do need to reschedule your appointment.

If you purchase a package or course of treatments and need to cancel a treatment from your package 48 hours’ notice will be required to avoid forfeiting that treatment in the package. 

If you arrive more than 20 minutes late for your appointment you will be charged a late fee of £25. If we are unable to treat you in the time remaining after you arrive you will forfeit your appointment and will be automatically charged the full treatment price. 

If you are running late for your appointment please call the clinic on 01245 956104 as soon as you can.